Alana Phelps is a Vice President, Operations with FirstService Residential, bringing more than 26 years of experience in property and condominium management. A graduate of York University and Humber College, Alana began her career in facility management, where she developed a strong foundation in building operations, maintenance, and client service. In 2003, she transitioned into the condominium management sector, embarking on a career that has paralleled the significant growth and evolution of the industry over the past two decades. Having witnessed firsthand the increasing complexity of condominium governance, regulatory requirements, and resident expectations, she brings a balanced perspective that combines operational excellence with strategic leadership. Passionate about the condominium profession, Alana is dedicated to supporting the continued advancement of the industry through leadership, mentorship, and a commitment to best practices. She takes pride in developing high-performing teams and helping boards achieve their objectives while ensuring communities are professionally managed and positioned for long-term success.